Shipping & Returns
At CinemaSnacks.co.uk, we offer free delivery on all orders over £20 to the United Kingdom. If you want to get your items even faster, we also offer First Class Delivery and Express Delivery services.
This page details UK delivery options for items bought from CinemaSnacks.co.uk. During the checkout process, you'll be given the option to choose how your items are delivered. Your delivery options can vary depending on a variety of factors, including product weight, size and delivery address. If you don't see a particular delivery option then it's not available for your order.
Our free delivery service (excluding the Channel Islands) for all orders over £20 from CinemaSnacks.co.uk usually takes 3-5 working days from date of posting.
First Class Delivery
The estimated delivery time for First Class Delivery is 2-3 working days. Please be aware that you will be charged for this delivery option; prices start for £3.99.
Eligible orders placed before the cut-off time displayed during the checkout process will arrive on the next working day. Delivery costs range from £6.99 to £9.99 per delivery.
- Cancelling items, changing your card details or your billing address after you have placed your order could mean that your order is no longer eligible for Express Delivery.
- For your order to qualify for Express Delivery, your credit card must be successfully charged before the deadline displayed in the checkout.
- During the checkout process, if for any reason your items no longer qualify for Express Delivery (for example, if the order deadline passes or if stock runs out), this will affect the estimated delivery date.
- Some deliveries may require a signature. If delivery is delayed as a result of there being no one present to receive the package, you will not be refunded delivery rates.
- Applies to most delivery addresses within mainland UK.
Goods Damaged On Arrival
If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please also contact us within 7 days with details of the damage. This will help us considerably in raising the matter with our appointed courier. Once the damaged goods have been received back into our warehouse, then we will replace them. In most cases, where goods are being returned to us due to damage on arrival, then a repair is simply not practicable.
Goods Not As Ordered
If you receive goods from us that differ from what you have ordered, then we strongly recommend that you notify us as soon as possible using the Online Returns Tool.
Goods Or Order Duplicated
In the event that that your order or goods have been duplicated by mistake, then please notify us as soon as possible using our Online Returns Tool.
If You Have Simply Changed Your Mind
If you have ordered goods from us, but then simply decided that you wish to cancel your order, then you are entitled to do so and have any money that you have paid to us refunded, provided that (a) the goods have not been in your possession for more than 7 Working Days after the day on which you received the goods ('Working Day' means all days other than Saturdays, Sundays and public holidays); and (b) you tell us in writing (using our on-line returns tool) that you wish to cancel your order. Please note that you may not cancel any goods ordered from us where any of the items has been unsealed by you.
You will receive a refund via your original payment method as soon as reasonably practicable, but no later than 30 days after the cancellation of your order has been received by us in writing.
If we collect the goods from you, we may charge you for the cost of collection (and we may if we wish deduct this from your refund).
Packaging Goods for Return
In all cases where goods are to be returned to us, then please ensure that you read our Return of Faulty Goods: Packaging Guidelines
Next Steps: Returning Goods Using Our Online Returns Tool
Cinema Snacks has a special online Tool designed to make the process of returning goods as simple as possible. The form will prompt you for all the information we need to know in order to arrange your return for you. Please click the link below to learn more and/or to start the process: Arranging a return online.