Once you've placed an order with us, it goes through various stages before its despatched - including payment authorisation and packing, right through to "completed".
You can check what stage (the status) it's at by logging into your account and choosing the order.
When you have the order on the screen the status will be listed.
Please see below for a full list of all of the statuses that an order moves through and what it means:
We can confirm that you have placed this order and it will now start its progression through our system.
The picking of your order has now begun and you will see this status until all of the items have been placed into your consignment box. Please note that we are unable to cancel your order at this stage.
This means your order has been fully packed and has been loaded onto the delivery van. We will send you an email once the courier has left the warehouse confirming the despatch of the order and providing you with the consignment details.
Your order has been cancelled, either by you or our internal systems. Our internal systems cancel orders if we have contacted you for information and have not received a reply back from you. If you did not receive this notification, please check that the email address on your account is correct. Please note that you will now need to place a new order if you still require the goods.
When we ship your order will send you an email explaining that your order has been despatched, which carrier we have used and the consignment number.
The email also tells you when you are likely to receive the order.
You can track your order on line by contacting the carrier directly - see below
Once we've told you that your order is on its way and which carrier we've used, you can track the parcel as below. Most carriers have a sophisticated on line tracking system. However please remember that what you see on the carrier's tracking system will be slightly behind where the consignment really is.
For Royal Mail deliveries, please click here. You should then enter your 13 character reference number in the field marked "Track & Trace" then click 'submit'. All other fields can be left blank. Alternatively, you may prefer to contact Royal Mail by telephone on 08457 740 740.
For Parcelforce deliveries, please click here. You should then enter your consignment number in the field marked "Tracking number" then click 'submit'. All other fields can be left blank.
Alternatively, you may prefer to contact Parcleforce by telephone on 08448 00 44 66.
For Yodel deliveries, please click here and then select tracking "By Parcel Number" for "domestic parcels and shipments". You should then enter your consignment number in the field marked "From Parcel Number" then click 'submit'. All other fields can be left blank.
Alternatively, you may prefer to contact Yodel by telephone on 0844 248 0555.
Can we assist via email?
If this article didn't help resolve your query, then you may wish to contact a Cinema Snacks Customer Service representative via our email service.